D-Link Sucks Customer Reviews and Feedback
D-Link Corporation is a Taiwanese multinational networking equipment manufacturing corporation headquartered in Taipei, Taiwan. It was founded in March 1986 in Taipei as Datex Systems Inc. D-Link Corporation changed its name from Datex Systems Inc. in 1994, when it went public and when it became the first networking company on the Taiwan Stock Exchange.
D-Link has a toxic working environment, a poor quality of assets, and incompetent human resources, according to an actual employee at glassdoor.com
"Culture is toxic. Frequent fighting between departments and employees seem defeated. The quality of certain assets is below average. HR clearly lacks any competency."
Former Employee - Anonymous Employee says"Company is no longer innovative and everything is backwards. Time to clean up the place and find people with an actual vision and get with the times in all departments."
Former Employee - Manager says"Bad product, bad decisions in taiwan lead to bad results in US, no concept of user experience, no ability to see the US market as it is. Every product is late. Every product is broken (check online reviews if you need proof). Every product is underwhelming compared to market. Every product is over priced. Leadership from taiwan is just not going to help! Complete total mess..."
Former Employee - Anonymous Employee says"Where do I begin? D-Link is a perfect example of how not to run a company; especially in the technology industry. Completely incompetent leadership almost entirely across the board that does not listen to those employees who bring up actual hard evidence of issues that are actively harming the company. Be prepared to get disparaged behind your back by management as well. There was constant bashing of employees and other leaders yet almost none of them directly faced these people or issues to try and genuinely work to improve conditions. Deflection of blame and unwillingness to face real problems and attack them head on is the norm here. So much for a company being run by "adults". This management environment was much more like a gossipy high school clique. HQ is in Taiwan and really the US office is just a glorified sales outlet. While a lot of issues (namely product) originate from HQ with a leadership that has no idea what it's doing in the American market, the US-based leadership does absolutely nothing to help. Between these two, budget cuts are the norm, layoffs happen at least once a year, and even the smallest requests for budget and resources to do what should be considered normal parts of a role are denied. This company botched several product launches during my tenure. Retail partners do not want to carry anything from this company in store and as such most things are online only, with the vast majority of said products carrying poor reviews. For good reason. DUS knows what they're selling is often times complete crap. Unfortunately, working for this company felt like rearranging the deck chairs on the Titanic. I will be very surprised if this office is still open within 2 years barring a serious shakeup and turnaround in the leadership of this company. Oh by the way, almost no one in the company (possibly outside of management) has received a raise IN YEARS, regardless of job performance."
Former Employee - Anonymous Employee says"Meetings all day. Talk the talk but don't walk the walk. Most meetings are not productive."
Former Employee - Former Employee says"low pay, with minimal raises and no bonuses minimal room for advancement Management's response to declining revenue is to always layoff staff. Management needs to get rid of itself for any meaningful changes to occur in the future"
Former Employee - Anonymous Employee says"Poor product development and launch processes, poor end-user support, does not test/vet products prior to launch."
Former Employee - Anonymous Employee says"No more product management team. All outsourced to Taiwan."
Former Employee - Sales Operations says"LOW pay, you will make more driving for Uber, massive lay-offs due to poor management, need to be more transparent with employees. products are defective BAD firmware's always need to be upgraded. if H/W ver is in the A's stay away"
Former Employee - Anonymous Employee says"Upper level MGMT has no clue what they are doing. 2 mass layoffs in 18 months?? They see the issues - they just don't fix them. Taiwan HQ makes a mess of most things and the upper levels in the US are just former do-boys from other departments. This could be a good place to start in manufacturing if they could keep employees - the HQ in the US looks like an empty office space and they are basically working with a skeleton crew. Overall........just really bad upper level MGMT in the states."
Former Employee - Anonymous Employee says"Everything else. Not much to really learn. The pay is below market and the Taiwan HQ is just terrible. Just let US D-link do what they need to do instead of constantly interfering and making everything worse."
Junior Analyst (Former Employee) says"There is no room for advancement and you are easily replaceable Pay is min wage and the work doesnt equal the pay at all. You are being watched like a hawk and the job can be stressful at times"
Customer service (Former Employee) says"I felt like the place didn't get me enough time to adapt the the fast paced. They had poor training skills and they aren't so quick to help you when in need."
Director of Solutions / Sales Engineering (Former Employee) says"Honestly, D-Link was one of the best companies I worked for and one of the worst at the same time. I enjoyed my job and what I did to help the company succeed. The company moves very slow, and due to that, they are not in the same competition level as other places like Netgear or Ruckus. The storage platform was dreadfully old, and felt like an antique, yet the company was selling it at prices as NetApp and other small storage companies. While I came in there to help move away from this problem, the person in charge of the storage department while a good man just didn't have the balls to talk to management regarding how old and antique the product was. I ended up doing that for him, and well it got real attention, it wasn't enough to convince Taiwan to work on a new platform. The biggest problem with D-Link is that they require Taiwan to be involved in every decision, which helps and hurts the company at the same time. Patches for hardware, take eons to develop because Taiwan is not writing the code in a conventional programming language. Instead, they are writing in a language not found in most developed countries. This hurts the company overall because communication is fragile. It takes weeks and months even to get a small fix going, even if it's something as simple as a table to input MAC addresses into a router. This slow speed is why the company doesn't take pleasure in hiring candidates nor works with vendors to get things done effectively. I enjoyed my time at D-Link but even though I was let go; I am better off without them as I can't move at thatAllowed to take a lot of breaks. Long lunchesUpper Management from Taiwan"
Four Full Time and Six Part Time (Former Employee) says"D-Link is a company badly in need of a culture change. They change directions so quickly that no idea ever has time to take root. They will stand by upper management to the ends of the earth,to the extent that they have almost turned over 3/4 of their workforce since 2008. Yet, most Directors and Managers are still there, feeding off the company teat as the sow goes down with the ship. I am constantly surprised that a company this poorly run stays afloat, but I guess their parent company in Taiwan keeps influxing them with cash. I should point out one thing. They let a manager abuse employees, habitually, for 4 years The guy had 9-10 separate HR reports on him, yet there were no cnsequences... Until he threw a big fit in front of upper brass, and he was immediately, and deservedly, dismissed. It was a rare case of a bad thing happening to a bad person, but honestly, when one guy is turning an entire dept into a he*& hole, shouldnt he have been gone after, say, report #3?nice peoplepoor pay, rough hours, abusive manager"
Regional Sales Manager (Former Employee) says"Great name - great product line - could do exceptionally well with the right leadership. They have none. Due to this, DLink has undergone 2 large layoffs in the last 18 months. There is no company loyalty and the middle level MGMT openly air their grievances regarding the EVP.Autonomy, decent pay, easy going middle managementUpper level MGMT lacks any clue as to what they're doing - lots of micro management"
Graphics (Former Employee) says"- Marketing team has no direction and poor management.- inconstancy of branding- Out sources design work to agency when there's a team of designers- No advancements or pay raises- Unqualified workers.Other than that.... Nice people, bball court, vending machines and Christmas parties.nice people.poor management"
Proje Mühendisi (Former Employee) says"Yönetimde ki kişiler hiçbir iş yapmaz. Her şeyi alttaki mühendislerden beklerler. Başarılar kendilerine aittir, başarısızlıklar mühendislere."
Network Support Technician, D-Link, Mississauga (Current Employee) says"As with every customer service positions, hours can be changed whenever, so it can be difficult to plan ahead. the staff however are friendly and the training is adequate."
gestor de cuentas (Current Employee) says"Es una empresa que no tiene muy clara las cosas,excepto que quieren beneficios, sin saber muy bien comovifa familiarfalta de dirección"
Marketing (Current Employee) says"Overseas headquarters makes working here difficult. Executive has been in place for decade with no external experience other than D-Link. President is not qualified to run a company and the results show. No raises for employees IN YEARS!!! Well, unless you get a promotion."
Channel Account Manager (Current Employee) says"Great company to start with. Co-workers are good. Need more direction from management. The benefits are ok. We have to many products and need to focus on our core competencies."
DGM (Current Employee) says"Overall not an empolyee friendly organization. Lots of politics and planning and execution are very unstructured. Not a great pay master to compensate for the loss in other aspects of employee satisfaction"
Testing Engineer (Former Employee) says"Good company. Testing of motherboards and routers was my daily routine."
QA Tester (Former Employee) says"Flexibility, training, great people, good progression opportunities, mentoring, learning events, breadth of roles available.Distant managers, role allocation or lack thereof, finding your path in a big company with no network is difficult, sometimes necessary to be in the right place at the right time."
Graphic Designer (Former Employee) says"If you're just starting out this is a good place for you to be. The atmosphere is ok and the people are good to work with. The job however will go nowhere. This is purely a stepping stone on to better things. Taiwan makes really poor business decisions and you'll always be afraid to lose your job. While here I had great management though. The team treats you with respect which is great. The hardest part of the job is the red tape and knowing you'll never move up no matter how hard you work or how good you are at your job.relaxed environmentPoor Vacation time, Low Morale at Times, No chance for advancement"
Business Development Manager (Current Employee) says" Diversity and Working in a multinational environment assure that the quality of work performed according to the standard performance, schedules and plans, ensure customer satisfaction and complies with company policy."
commercial promoter (Current Employee) says"My day day involves sales of products and dealing with different customers. I have learned important strategies in selling and endorsing products and making sure that I surpass my monthly sales quota. I deal with co-workers of different nationalities and personalities which taught me to be flexible and sensitive to people of different cultures. The hardest part of the job is the long standing hours at work. But the most enjoyable part is being an asset to the company and being an instrument to the growing sales of the company."
Technical Writer (Former Employee) says"A nice blend of western management culture with Taiwanese locals. There is a high amount of employee turnover, but that's mainly due to the sub-par wages, and people using the company as a stepping stone for career advancement. Internally there is little to no career advancement as the organizational chart is filled with people who are "lifers" and won't move until they've put their time in to get the maximum from the company pension program. A pro would be that so long as you are fairly competent, this is a pretty easy job (or boring) that you could theoretically stay at forever.Nice environment, Free gym, lots of clubs, decent bonusesHigh turnover, stagnant management, poorly planned stategy"
Gerente de Produtos (Former Employee) says"A empresa tem um portfólio de produtos muito grande e com isso tenta atuar em diversos mercados. Isto faz com que ela perca o foco do negócio, sendo que é uma empresa muito enxuta e com poucos funcionários"
Alex says"I have 2 routers from them, both with the same problem, I tell them the problem, they send me an automatic replay and obv my problem isn't fixed, I can't replay back even though in the case they say "awaiting customer response" but I can't replay back because the message field is blocked, they don't even recognize my serial number of the product, so outdated, never again, never."
Tony says"Tried today to contact D-Link UK support by phone today, the first number I rung was dropped on 5 occassions before anybody picking up, the second number I rang picked up and asked how he could help and whilst I was explaining he dropped the call. Needless to say I will not be purchasing a D-Link product again!"
Mikael Overgaard says"MyDlink security. i have had the system for more than 6 months and have raises several cases. They are willing to send replacement hardware but it is the software that is failing. -The hub does sometimes not get online -The sirene looks online but does not make a sound -The window sensor and the movement sensor sometimes gets offline - but they work anyway (Which I can live with) The system is not reliable and cannot in anyway be recommended."